Valve & Reed are currently only delivering to addresses within the UK, via special delivery and courier tracked service. For any other requirements, please feel free to contact email@example.com
Non-delivery of goods
If your goods are not delivered to you within 7 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by e-mail shortly after we send the goods.
Damage in transit
Any claim arising from damage in transit must be made to Valve & Reed immediately upon receipt of the goods. When taking delivery of orders, please sign and write unchecked.
Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection. Damaged goods must be reported immediately upon delivery otherwise Valve & Reed cannot accept responsibility.