Please contact via email, online message, or call to book a workshop or in-store appointment

Returns and Cancellation

Please contact before returning any goods.

If you have purchased online and the items are in full working order, but you are not happy with your purchase or you have changed your mind, you must return the products to us (at your own risk and cost) within 14 days of notifying us of the cancellation of your order.

We will refund the full purchase price paid within 30 days of receiving the returned products. You must, however, take care of the products before you return them. We may reduce the amount we refund to you if you damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value. The cost of returning the goods to us will be at your cost.  

If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.

If the goods you receive are faulty please contact us immediately and return them to us in their original condition within 30 days and we will either repair or replace them, or refund the cost of the goods and the carriage to you. 

If the goods you receive are not what you ordered, please return them to us in their original condition within 30 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage to you. 

Non-delivery of goods
If your goods are not delivered to you within 7 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by e-mail shortly after we send the goods.

Damage in transit
Any claim arising from damage in transit must be made to Valve & Reed immediately upon receipt of the goods. When taking delivery of orders, please sign and write unchecked. 

Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection. Damaged goods must be reported immediately upon delivery otherwise Valve & Reed cannot accept responsibility.